Terms of Purchase

Applies to orders and quotations placed with DantechS

1. Seller and contact

These Terms of Purchase govern sales of industrial automation and mechanical parts offered by DantechS.

2. Scope of products

DantechS supplies industrial automation and mechanical parts that may be offered as new / new sealed, new surplus, used, or refurbished, including sourcing of hard-to-find or obsolete parts where available. The condition and description shown on the product page or confirmed in a quotation form part of the sales contract.

Customers are responsible for checking part numbers, brand compatibility, and technical fit for their equipment before ordering. If you need assistance matching a part, contact us before purchase.

3. Quotations and corporate pricing

For corporate or project needs, DantechS may provide list pricing and quotations upon request (including through “Ask for Quotation” / contact channels). A quotation is binding only for the validity period and quantities stated in that quotation, and only if accepted as written.

Website catalogue prices may change without prior notice until an order is confirmed. Campaign or selected-item discounts apply only where expressly displayed for that product or campaign.

4. Orders and contract formation

Submitting an order (or accepting a quotation) constitutes an offer to buy. The contract is formed when DantechS confirms the order in writing (including email or order confirmation through the store) or when payment is successfully captured for a confirmed checkout, whichever applies to the sales channel used.

DantechS may decline or cancel an order if stock is unavailable, product data is clearly incorrect, payment fails, or regulatory / export restrictions apply. In such cases, any amount already paid for that cancelled order will be refunded using the original payment method where practicable.

5. Payment

Available payment methods are those shown at checkout or stated in the quotation / proforma. Where the store displays installment options for credit cards, those options apply only as offered by the payment provider at the time of payment and only for eligible cards and amounts.

Title to goods remains with DantechS until full payment is received, unless otherwise agreed in writing.

6. Delivery and shipping

DantechS generally uses DHL for transportation. If you prefer your own freight forwarder, provide their contact details and DantechS will coordinate handover accordingly.

Delivery times depend on stock status, destination, customs clearance, and carrier performance. Any lead time communicated is an estimate unless expressly confirmed as a fixed delivery date in writing. Risk of loss or damage passes according to the shipping arrangement agreed for the order (for carrier shipments, typically upon handover to the carrier, unless mandatory law provides otherwise).

The customer is responsible for providing accurate shipping details and for import duties, taxes, and customs formalities in the destination country, unless otherwise agreed in writing.

7. Inspection on receipt

Please inspect packaging and goods upon receipt and notify DantechS promptly of visible transport damage or discrepancies (part number, quantity, or condition versus the order confirmation), including photos where helpful. Delayed notice may limit available remedies for transit issues.

8. Returns and cancellations

Return, exchange, and cancellation eligibility depends on the product condition type, whether the item was supplied against a confirmed quotation, and the reason for return. Requests are handled through customer service. Do not return goods without prior written approval and return instructions.

Custom-sourced, obsolete, opened, installed, programmed, or electrically tested items may be non-returnable except where mandatory law requires otherwise or where DantechS has agreed in writing.

9. Warranty

DantechS provides warranty support for a period that varies by product. Please contact the sales team for the warranty period applicable to a specific item. Under the published warranty approach, in the event of manufacturing defects or malfunctions under normal use during the applicable warranty period, DantechS will arrange repair or replacement as appropriate.

Warranty does not cover damage from misuse, incorrect installation, unsuitable operating conditions, unauthorized modification, or normal wear, unless mandatory law requires otherwise. For warranty support, contact customer service by phone or email as soon as an issue is identified.

10. Limitation of liability

To the fullest extent permitted by applicable law, DantechS is not liable for indirect, incidental, or consequential losses (including production downtime, lost profit, or re-procurement costs) arising from supply of parts, except in cases of willful misconduct or gross negligence, or where liability cannot be limited by law.

11. Export compliance

The customer is responsible for complying with applicable export-control, sanctions, and import rules for the destination country. DantechS may request end-use information where required.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Türkiye. Courts of İzmir, Türkiye shall have jurisdiction, without prejudice to mandatory consumer protection rules that may apply to eligible consumers.